Privacy Policy

2.1 Information you provide to us

Examples of personal information you may provide include:

• identity and contact details such as your name, email address, and phone number
• reservation and event details, including preferred dates, times, and number of guests
• dining preferences and occasion details, such as special celebrations or corporate hosting needs
• dietary requirements, allergies, and accessibility needs you choose to disclose
• offline poker evening preferences, including table format, group size, or private lounge requirements
• billing information for deposits or event prepayments, processed through secure payment channels
• communications sent to us, including email enquiries, feedback, or complaints

2.2 Information we collect automatically

When you visit http://potandplatter.com, we may automatically collect limited technical information such as:

• browser type, device type, and operating system
• pages viewed, time spent on pages, and referring website addresses
• general location information based on IP address (at a non-identifying level)

This information is used in an aggregated form to help us understand how guests interact with our website and to improve usability. We do not use this information to personally identify individual visitors.

4.1 Trusted service providers

In order to operate our restaurant and venue effectively, we may share personal information with carefully selected service providers, such as:

• secure reservation and table management platforms
• event management and ticketing tools used for private dining or offline poker evenings
• payment processors and banking partners handling deposits or prepayments
• IT, website hosting, and data storage providers supporting our systems

These providers are engaged under arrangements that require them to only use your information for the services they perform for us, and to handle it securely.

4.2 Legal and safety obligations

We may disclose personal information where required or authorised by law, including to:

• government or regulatory authorities, where we are legally obliged to respond
• law enforcement agencies, where reasonably necessary for the prevention or investigation of unlawful activity
• professional advisers such as lawyers or accountants, where necessary to obtain advice and subject to appropriate confidentiality obligations

We may also disclose information where we reasonably believe it is necessary to protect the rights, property, or safety of our guests, team, or the broader community.

6.1 Access within our team

Reservation and event information is accessed only by team members who need it to:

• confirm your booking and seating arrangements
• coordinate menu selections, beverage packages, and dietary requirements
• prepare for private dining, corporate events, and offline poker evenings
• manage service quality and guest comfort on the day or night of your visit

We expect our team to handle guest information discreetly and to use it only for legitimate hospitality purposes.

6.2 Retention of booking information

We retain personal information for no longer than is reasonably necessary for the purposes described in this policy, or as required by law. In practice, this may include:

• keeping reservation records for a period to assist with repeat bookings and service history
• retaining event documentation for operational, accounting, or legal reasons
• securely destroying or de-identifying information once it is no longer needed

Where feasible, we may keep certain booking information in an anonymised or aggregated form to help us understand guest patterns and improve our offering without identifying individuals.

8.1 Requesting access

You may request access to personal information we hold about you by contacting us using the details set out in the Contact & complaints section below. To protect your privacy, we may need to verify your identity before responding.

In most cases, we will provide access within a reasonable timeframe. If we are unable to provide access, we will explain why, subject to any legal restrictions.

8.2 Requesting corrections

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, please let us know and we will take reasonable steps to correct it.

Where appropriate, we may also note that a correction has been requested but not made, and explain the reasons, in line with our legal obligations.

10.1 How to contact us

You can contact Potand Platter using the details below or via the form on our Contact Us page.

10.2 Handling privacy complaints

If you make a privacy complaint, we will:

• acknowledge receipt of your complaint within a reasonable timeframe
• review the issues raised and, where necessary, investigate how your personal information has been handled
• aim to respond with our findings and any proposed steps to address your concerns

If you are not satisfied with our response, you may have the option to raise your concern with the relevant Australian privacy regulator. We will provide information on available avenues if requested.